Press Hotline
Use bj77 Support's official channel for press notes, interviews, or publication verification; small questions move quickly
bj77 Support's official press contact
For media or newsroom questions, check this section first; responses usually arrive within 1 business day, and for urgent notes a quicker reply is provided
Email address
Email is best to send documents or screenshots; if you write the subject in one line, the team can quickly catch it
Response time
Usually responses within 1 business day; during busy periods, delays may occur, and we mention this in advance
If you rush about bj77 Contact, please include the question type, phone model, and time so the bj77 Help team gets more information in the same message
Media resources and bj77 App information
For press work, three types of files are most useful; everything is organized, so you don't have to search separately
Press kit
Brand identity, screenshots, and concise information in one file; this kit saves time on first write
Brand asset
Logo, banners, and usable visuals fit here; fewer format errors, so work stays clear
Executive profile
If a speaker or quotes are needed, see this section; concise bios make editors' jobs easier
Some media teams send very long questions, causing delays in answers, so write the subject and deadline first
Create accountGeneral bj77 contact information
Other than press questions, this is handled here; messages sent from Dhaka, Chattogram, or another city go to the queue in the same way
In-app messages
If account, login, or bj77 App issues, this is the fastest way; a screenshot helps the team understand quickly
Mobile support
If you have general questions about bKash, Nagad, or Rocket, provide mobile details; listing the local method makes the reply more accurate
- Enter account name
- Provide the time of the issue
- Attach a screenshot
- Enter phone model
How bj77 Help works for media questions
These three questions often come up; answers are short but useful
How quickly do press notes get answered?
Usually responses are within 1 business day; for complex issues, it may take longer
Can questions be sent without a screenshot?
Yes, but including a screenshot helps the bj77 Support team understand the issue faster, so providing an image makes things easier
Where can I find media information about the bj77 App?
The main information is in this page's media resources section; if needed you may also refer to the related bj77 Help pages
